Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return if the item is faulty or significantly not as described.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any items that arrive damaged, please email us a photograph within 7 days to themadrig@gmail.com

 If you have a question or concern, please contact us directly, and we can work together towards a successful outcome.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at themadrig@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items
Unfortunately, we do not accept returns on items for a change of mind or on sale items.